Mejora de la calidad total en las entidades gallegas
- Martínez Carballo, Manuel
- Barbeito Roibal, Susana
- Guillén Solórzano, Eduardo
- del Río Rama, María de la Cruz
- Fernández Arufe, Josefa E. (dir.)
- Rojo García, José Luis (dir.)
- Moyano Pesquera, Pedro Benito (coord.)
- Somarriba Arechavala, Noelia (coord.)
Editorial: Asociación Española de Economía Aplicada, ASEPELT
ISBN: 84-96477-93-2
Ano de publicación: 2007
Título do volume: Área VI : Economía y empresa
Volume: 6
Páxinas: 31-51
Congreso: ASEPELT España. Reunión anual (21. 2007. Valladolid)
Tipo: Achega congreso
Resumo
The principal objective of this study is to determine those areas or points that the organizations resided in the Autonomous Community of Galicia need to reinforce to improve their implantation of the management total quality taking like base the Model EFQM of Excellence. In a first point the conceptual frame is approached about the importance that has the quality at the present time and the confusion of concepts that turn around to his. In a second section he raises the principal objective of the work. Later, in a new epigraph it is analyzed as the norms ISO 9000:2000 are a good way for arrive to the total quality with special reference to the European Model of the European Foundation for Quality Management. In the following section the investigation is described. Finally, are exposed the final conclusions and the future investigation lines