Gestión proactiva de crisis en el turismouna experiencia de estudio en Galicia

  1. Rodríguez-Toubes Muñiz, Diego
  2. Fraiz Brea, José Antonio
Journal:
Pasos: Revista de Turismo y Patrimonio Cultural

ISSN: 1695-7121

Year of publication: 2011

Volume: 9

Issue: 2

Pages: 279-289

Type: Article

DOI: 10.25145/J.PASOS.2011.09.025 DIALNET GOOGLE SCHOLAR lock_openRIULL editor

More publications in: Pasos: Revista de Turismo y Patrimonio Cultural

Sustainable development goals

Abstract

The potential impacts of negative events that may affect tourist destinations have multiplied in recent years. Tourism is a fragmented and diverse sector so is difficult to establish the form of crisis management should be carried out. Different models make this task easier with particular focus on the preparation and planning for better coordination between the various actors involved in resolution of the crisis. Collaborative planning is a form of crisis management rarely used and generates a culture committed to solving problems in times of crisis. A series of interviews with responsible tourism in Galicia seems to confirm this insight.

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