La satisfacción como indicador de calidad de relaciones entre fabricante y proveedor en Sudáfrica

Erreferentzia bibliografikoak

• Andaleeb, S., 1995, “An experimental investigation of satisfaction and commitment in marketing channels: The role of trust and dependence”. Journal of Retailing, Vol. 72, Issue 1, pp. 77–93.
• Anderson, E. y Weitz, B., 1992, “The use of pledges to build and sustain commitment in distribution channels”, Journal of Marketing Research, Vol. 29, pp. 18–34.
• Anderson, J.C. y Narus, J.A., 1990, “A model of distributor firm and manufacturer firm working relationships”. Journal of Marketing, Vol. 54, pp. 42–58.
• Bansal, H.S., Irving, P.G. y Taylor, S.F., 2004, “A three-component model of customer commitment to service providers”. Journal of the Academy of Marketing Science, Vol. 32, Issue 3, pp. 234–250.
• Barry, J.M., Dion, P. y Johnson, W., 2008, “A cross-cultural examination of relationship strength in b2b services”, Journal of Services Marketing, Vol. 22, Issue 2, pp. 114–135.
• Bruggen, V.G.H., Kacker, M. y Nieuwlaat, C., 2005, “The impact of channel function performance on buyer-seller relationships in marketing channels”, International Journal of Research in Marketing, Vol. 22, Issue 2, pp. 141–158.
• Campbell, D., 1955, “The informant in quantitative research”, American Journal of Sociology, Vol. 60, Issue 3, pp. 339–342.
• Caceres, R.C. y Paparoidamis, N.G., 2007, “Service quality, relationship satisfaction, trust, commitment and business-to-business loyalty”, European Journal of Marketing, Vol. 41, Issue 7/8, pp. 836–867.
• Carr, C.L., 2006, “Reciprocity: the golden rule of IS – user service relationship quality and cooperation. Seeking a mutually beneficial relationship between departments and users”, Communications of the ACM, Vol. 49, Issue 6, pp. 77–83.
• Cubillo, J.M., 2008, “Export behavior in MNC suppliers networks: The Spanish automotive industry case”, International Journal of Commerce and Management, Vol. 18, Issue 2, pp. 102-122.
• Cubillo, J.M. y Cerviño, J. 2005, “Market Access spillovers. Evidence from the Spanish automotive industry”, Esic Market, Vol. 120, pp. 19-50.
• Farrelly, F.J. y Quester, P.G., “Examining important relationship constructs of the focal sponsorship exchange”, Industrial Marketing Management, Vol. 34, pp. 211–219.
• Garbarino, E. y Johnson, M., “The different roles of satisfaction, trust, and commitment in customer relationships”, Journal of Marketing, Vol. 63, Issue 2, pp. 70–87.
• Ganesan, S., 1999, “Determinants of long-term orientation in buyer-seller relationships”, Journal of Marketing, Vol. 58, pp. 1–19.
• Geyskens, I., Steenkamp, J.E.M. y Kumar, N., “A meta-analysis of satisfaction in marketing channel relationships”, Journal of Marketing Research, Vol. 36, Issue 2, pp. 223–39.
• Guiltinan, J.P., Rejab, I.B. y Rodgers, W.C., “Factors influencing coordination in a franchise channel”, Journal of Retailing, Vol. 56, Issue 3, pp. 41–58.
• Gundlach, G.T., Achrol, R.S. y Mentzer, J.T., “The structure of commitment in exchange”, Journal of Marketing, Vol. 59, Issue 1, pp. 78–92.
• Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E. y Tatham, R.L., 2006, Multivariate data analysis (6th ed). Prentice Hall. 899 pp.
• Heide, J.B. y George, J., “The role of dependence balancing in safeguarding transaction-specific assets in conventional channels”, Journal of Marketing, Vol. 52, pp. 20–35.
• Hofstede, G., 1983, “National cultures in four dimensions”, International Studies of Management and Organization, Vol. 13, Issue 2, pp. 46–74.
• Johnson, M.S., Sividas, E. y Garbarino, E., 2008, “Customer satisfaction, perceived risk and affective commitment”, Journal of Services Marketing, Vol. 22, Issue 5, pp. 353–362.
• Jöreskog, K.G. y Sörbom, D., 1976, LISREL III: Estimation of linear structural equations systems by maximum likelihood methods. National Educational Resources, 202 pp.
• Lang, B. y Colgate, M., 2003, “Relationship quality, online banking and the information technology gap”, International journal of bank marketing, Vol. 21, Issue 1, pp. 29–37.
• Leonidou, L.C., Barnes, B.R. y Talias, M.A., 2006, “Exporter-importer relationship quality: the inhibiting role of uncertainty, distance, and conflict”, Industrial Marketing Management, Vol. 35, Issue 5, pp. 576–588.
• Lusch, R.F. y Brown, R., 1996, “Interdependency, contracting, and relational behavior in marketing channels”, Journal of Marketing, Vol. 60, pp. 19–38.
• McKnight, D.H., Cummings, L.L. y Chervany, N.L., 1998, “Initial trust formation in new organizational relationships”. Academy of Management Review, Vol. 23, Issue 3, pp. 473-490.
• Mohr, J. y Spekman, R., 1994, “Characteristics of partnership success: partnership attributes, communication behavior and conflict resolution techniques-2”, Strategic Management Journal, Vol. 15, pp. 135–152.
• Moliner, M.A., Sánchez, J., Rodrìguez, R.M. y Callerisa, L., 2007, “Perceived relationship quality and post-purchase perceived value. An integrative framework”, European Journal of Marketing, Vol. 41, Issue 11/12, pp. 1392–1422.
• Moliner, M.A., Sánchez, J., Rodrìguez, R.M. y Callerisa, L., 2007, “Relationship quality with a travel agency: The influence of the post-purchase perceived value of a tourism package”. Tourism and Hospitality Research, Vol. 7, Issue 3/4, pp. 194–211.
• Morgan, R. y Hunt, S., 1994, “The commitment-trust theory of relationship marketing”, Journal of Marketing, Vol. 58, pp. 20–38.
• Oliver, R.L., 1997, Satisfaction. A behavioral perspective on the consumer. McGrawHill International Editions, 520 pp.
• Palmatier, R.W., Dant, R.P., Grewel, D. y Evans, K.R., 2006 “Factors influencing the effectiveness of relationship marketing: a meta-analysis”, Journal of Marketing, Vol. 70, pp. 136–153.
• Payan, J.M. y Svensson, G., 2007, “Cooperation, coordination, and specific assets in interorganizational relationships”, Journal of Marketing Management, Vol. 23, Issue 7/8, pp. 797–812.
• Rauyruen, P. y Miller, K.E., 2007, “Relationship quality as a predictor of b2b customer loyalty”, Journal of Business Research, Vol. 60, pp. 21–31.
• Roath, A.S. y Sinkovics, R.R., 2006, “Utilizing relational governance in export relationships: leveraging learning and improving flexibility and satisfaction”, Advances in International Marketing, Vol. 16, pp. 157–185.
• Roberts, K., Varki, S. y Brodie, R., 2003, “Measuring the quality of relationships in consumer services: an empirical study”. European Journal of Marketing, Vol. 37, Issue ½, pp. 169–196.
• Sanchez-Garcia, J., Moliner-Tena, M.A., Callerisa-Fiol, L. y Rodrìguez-Artola, R.M., 2007, “Relationship quality of an establishment and perceived value of a purchase”. The Service Industries Journal, Vol. 27 , Issue 2, pp. 151–174.
• Shapiro, S.P., 1987, “Policing trust”. En Shearing, C.D. y Stenning, P.C. (ed.). Private policing. Newbury Park CA: Sage, pp. 194–220.
• Skarmeas, D. y Robson, M.J., 2008, “Determinants of relationship quality in importerexporter relationships”, British Journal of Management, Vol. 19, pp. 171–184.
• Skarmeas, D., Katisikeas, CS., Spyropoulou, S. y Salehi-Sangari, E., 2008, “Market and supplier characteristics driving distributor relationship quality in international marketing channels of industrial products”, Industrial Marketing Management, Vol. 37, pp. 23–36.
• Skinner, S.J., Gassenheimer, J.B. y Kelley, S.W., 1992, “Cooperation in supplier-dealer relations”, Journal of Retailing, Vol. 68, Issue 2, pp. 174–193.
• Smith, J. y Barclay, D., 1997, “The effects of organizational differences and trust on the effectiveness of selling partner relationships”, Journal of Marketing, Vol. 61, Issue 1, pp. 3–21.
• Sosa, J.C., Svensson, G. y Mysen, T., 2011, “Constructo META-RELQUAL en las Relaciones de Negocios: Una Aplicacion a las Empresas de Puerto Rico”, ESIC Market, Vol. 140, pp. 97-126.
• Svensson, G., 2008, “Gestión de la Cadena de Suministro frente a Gestión de la Cadena Sostenible”, ESIC Market, Vol. 129, pp. 239-258.
• Svensson, G., Mysen, T. y Payan, J., 2010, “Balancing the Sequential Logic of Quality Constructs in Manufacturing-Supplier Relationships – Causes and Outcomes”, Journal of Business Research, Vol. 63, pp. 1209–1214.
• Ulaga, W. y Eggert, A., 2006, “Relationship value and relationship Quality. Broadening the nomological network of business-to-business relationships”. European Journal of Marketing, Vol. 40, Issue 3/4, pp. 311–327.
• Walter, A., Muller, T., Helfert, G. y Ritter, T., 2003, “Functions of industrial supplier relationships and their impact on relationship quality”. Industrial Marketing Management, Vol. 32, Issue 2, pp. 159–169.
• Wilson, D.T., 1995, “An integrated model of buyer-seller relationships”, Journal of the Academy of Marketing Science, Vol. 23, Issue 4, pp. 335–345.
• Wong, A. y Zhou, L., 2006, “Determinants and outcomes of relationship quality: a conceptual model and empirical investigation”, Journal of International Consumer Marketing, Vol. 18, Issue 3, pp. 81–105.
• Zaheer, A., McEvily, B. y Perrone, V., 1998, “Does trust matter? Exploring the effects of inter-organisational and interpersonal trust on performance”, Organisation Science, Vol. 9, Issue 2, pp. 141–159.