La investigación de la responsabilidad social empresarial en el sector hoteleroAnálisis y revisión de la literatura científica

  1. Peña Miranda, David Daniel
  2. Guevara Plaza, Antonio
  3. Fraiz Brea, José Antonio
Revista:
Anuario Turismo y Sociedad

ISSN: 2346-206X 0120-7555

Ano de publicación: 2016

Título do exemplar: Enero-Junio

Volume: 18

Páxinas: 137-158

Tipo: Artigo

DOI: 10.18601/01207555.N18.08 DIALNET GOOGLE SCHOLAR lock_openDialnet editor

Outras publicacións en: Anuario Turismo y Sociedad

Resumo

During the last decade, academics have shown a clear interest in the study of Corporate Social Responsibility (CSR), however, in the scientific literature the sectorial studies and researches on the subject are scarce and even more, in the tourism sector and specifically, in the hotel sector. In order to identify the current state of research on csr in the hotel sector, in this paper a trace on the most important articles on literature review on CSR from the general scope of Management was done and it was carry out a comprehensive analysis and review of the scientific literature on CSR in the hotel industry produced for the past 10 years. It is concluded that research on CSR in the hotel sector is still scarce and its studies has been directed to the analysis of CSR practices, accountability, marketing and the relationship with financial performance.

Referencias bibliográficas

  • Alvarado, A., Bigné, E., Currás, R., & Sánchez, I. (2011). Epistemological evolution of corporate social responsibility in management: An empirical analysis of 35 years of research. African Journal of Business Management, 5(6), 2055-2064. doi: 10.5897/AJBM09.136
  • Aminudin, M. (2013). Corporate social responsibility and employee retention of ‘Green’ Hotels. Procedia ? Social and Behavioral Sciences, 105, 763-771. doi: 10.1016/j.sbspro.2013.11.079
  • Benavides-Velasco, C., Quintana-García, C. y Marchante-Larab, M. (2014). Total quality management, corporate social responsibility and performance in the hotel industry. International Journal of Hospitality Management, 41, 77-87. doi: 10.1016/j.ijhm.2014.05.003
  • Bigné, E., Chumpitaz, R., Andreu, L., & Swaen, V. (2005). Percepción de la responsabilidad social corporativa: un análisis cross-cultural. Universia Business Review, 5, 14-27. Recuperado de http:// www.redalyc.org/articulo.oa?id=43300503
  • Bohdanowicz, P. (2007). A case study of Hilton Environmental Reporting as a tool of Corporate Social Responsibility. Tourism Review International, 11(2), 115-131. doi: 10.3727/154427207783948937
  • Bohdanowicz, P., & Zientara, P. (2009). Hotel companies’ contribution to improving the quality of life of local communities and the well-being of their employees. Tourism and Hospitality Research, 9(2), 147-158. doi: 10.1057/thr.2008.46
  • Bowen, H. (1953). Social Responsabilities of the Businessman. New York: Harper and Brothers. Broomhill, R. (2007). Corporate Social Responsibility: Key Issues and Debates. Dunstan Paper, 1, 1-60. Recuperado de http://www.dunstan.org.au/resources/publications/Dunstan_Papers_No_1_2007.pdf
  • Calveras, A. (2012). External and internal corporate social responsibility: complements through product quality. Evidence from the hotel industry. Recuperado de http://goo.gl/zhrxKl
  • Calveras, A. y Ganuza, J. (2009). Responsabilidad social corporativa. Una visión desde la teoría económica. Cuadernos Económicos de ice, 76, 101-118. Recuperado de http://goo.gl/QMeJA2
  • Cardona, D. y Hernández, J. (2011). La responsabilidad social empresarial desde la perspectiva de los gerentes de los hoteles pymes de la ciudad de Cartagena. Saber, Ciencia y Libertad, 6(11), 91-104.
  • Carroll, A. B. (1979). A three-dimensional conceptual model of corporate performance. Academy of Management Review, 4(4), 497-505. Recuperado de http://goo.gl/zh3QWP
  • Creswell, J. W. (2002). Educational research: Planning, conducting, and evaluating quantitative and qualitative research. Upper Saddle River, N. J.: Merrill.
  • Davis, K. (1973). The case for and against business assumption of social responsibilities. Academy of Management Journal, 16(2), 312-322. Recuperado de http://goo.gl/esLJKW
  • De Bakker, F. G. A., Groenewegen, P., & Den Hond, F. (2005). A bibliometric analysis of 30 years of research and theory on corporate social responsibility and corporate social performance. Business & Society, 44(3), 283-317. doi: 10.1177/0007650305278086
  • De Grosbois, D. (2012). Corporate social responsibility reporting by the global hotel industry: Commitment, initiatives and performance. International Journal of Hospitality Management, 31(3), 896-905. doi: 10.1016/j.ijhm.2011.10.008
  • Deery, M., Jago, L., & Stewart, M. (2007). Corporate Social Responsibility within the Hospitality Industry. Tourism Review International, 11(2), 107-114.
  • Do Céu Almeida, M. (2005). La empresa socialmente responsable: estudio empírico en el sector hotelero. Revista Iberoamericana de Contabilidad de Gestión, 5, 45-72. Recuperado de http://goo.gl/er8i0f
  • Driver, M. (2006). Beyond the stalemate of economics versus ethics: corporate social responsibility and the discourse of the organizational self. Journal of Business Ethics, 66(4), 337-356. Recuperado de http://goo.gl/GgQ1D1
  • Dzingai, K. N. (2013). csr reporting among Zimbabwe’s hotel groups: A content analysis. International Journal of Contemporary Hospitality Management, 25(4), 595-613. doi: 10.1108/09596111311322943
  • Eme, J. E., Obal, U. E. U., Inyang, O. I., & Effiong, C. (2013). Corporate social responsibility in small and medium scale enterprises in Nigeria: An example from the hotel industry. International Journal of Business and Management, 8(14), 119-126. doi: 10.5539/ijbm.v8n14p119
  • Fernández, M. y Cuadrado, R. (2011). La responsabilidad social empresarial en el sector hotelero. Revisión de la literatura científica. Cuadernos de Turismo, 28, 47-57. Recuperado de http://www.redalyc.org/articulo.oa?id=39821278003
  • Ferus-Comelo, A. (2014). csr as corporate selfreporting in India’s tourism industry. Social Responsibility Journal, 10(1), 53-67. doi: 10.1108/srj-11-2012-0144
  • Font, X. (2008). Sostenibilidad y alivio de la pobreza en países en vía de desarrollo: el papel del hotelero y del investigador. Estudios y Perspectivas en Turismo, 17(1), 17-28. Recuperado de http://www.redalyc.org/articulo.oa?id=180713894001
  • Font, X., Walmsley, A., Cogotti, S., McCombes, L., & Häusler, N. (2012). Corporate social responsibility: the disclosure-performance gap. Tourism Management, 33(6), 1544-1553. doi: 10.1016/j.tourman.2012.02.012
  • Fu, H., Ye, B. H., & Law, R. (2014). You do well and I do well? The behavioral consequences of corporate social responsibility. International Journal of Hospitality Management, 40, 62-70. doi: 10.1016/j.ijhm.2014.03.004
  • Gao, Y. & Mattila, A. (2014). Improving consumer satisfaction in green hotels: The roles of perceivedwarmth, perceived competence and CSR motive. International Journal of Hospitality Management, 42, 20-31. doi: 10.1016/j.ijhm.2014.06.003
  • Garay, L., & Font, X. (2012). Doing good to do well? Corporate social responsibility reasons, practices and impacts in small and medium accommodation enterprises. International Journal of Hospitality Management, 31(2), 329-337. doi: 10.1016/j.ijhm.2011.04.013
  • Garay, L., & Font, X. (2013). Motivaciones, prácticas y resultados del comportamiento responsable en las pequeñas y medianas empresas turísticas. Revista de Responsabilidad Social de la Empresa, 13(5-1), 51-84.
  • García F. J. y Del Mar, Y. M. (2007). Aproximación a la incidencia de la responsabilidad socialmedioambiental en el rendimiento económico de la empresa hotelera española. Revista Europea de Dirección y Economía de la Empresa, 16(1), 47-66.
  • Gardfield, E. (1987). Reviewing review literature. Part 1: definitions and uses ofreviews. Current Contents. Essays of an Information Scientist, 10(18), 113-116.
  • Glass, R. L., Ramesh, V., & Vessey, I. (2004). An analysis of research in computing disciplines. Communications of the acm, 47(6), 89-94. doi: 10.1145/990680.990686
  • Glattfelder J. B., & Battiston, S. (2009). Backbone of complex networks of corporations: The flow of control. Physical Review E, 80(3), 1-24. doi: 10.1103/PhysRevE.80.036104
  • González Jiménez de la Espada, G. (2013). Procesos de integración en el sector hotelero español. Revista de Responsabilidad Social de la Empresa 13(5-1), 201-239.
  • Guédez, V. (2010). Responsabilidad social empresarial. visiones complementarias hacia un modelaje social. Caracas: Cámara Venezolano- Americana de Comercio e Industria – Venamcham.
  • Henderson, J. (2007). Corporate social responsibility and tourism: Hotel companies in Phuket, Thailand, after the Indian Ocean tsunami. Hospitality Management, 26(1), 228-239. doi: 10.1016/j.ijhm.2006.02.001
  • Holcomb, J. L., Upchurch, R. S., & Okumus, F. (2007). Corporate Social Responsibility: What are the top hotel companies reporting? International Journal of Contemporary Hospitality Management, 19(6), 461-475. doi: 10.1108/09596110710775129
  • Huimin, G., & Ryan, C. (2011). Ethics and corporate social responsibility – An analysis of the views of chinese hotel managers. International Journal of Hospitality Management, 30(4), 875- 885. doi: 10.1016/j.ijhm.2011.01.008
  • Huimin, G., Ryan, C., Li, B., & Gao, W. (2013). Political connections, guanxi and adoption of csr policies in the chinese hotel industry: Is there a link? Tourism Management, 34, 231-235. doi: 10.1016/j.tourman.2012.01.017
  • Kasim, A. (2004). besr in the hotel sector: A look at tourists’ propensity towards environmentally and socially friendly hotel attributes in Pulau Pinang, Malaysia. International Journal of Hospitality and Tourism Administration, 5(2), 61-83. doi: 10.1300/J149v05n02_01
  • Keim, G. D. (1978). Corporate Social Responsibility: An Assessment of the Enlightened Self-Interest Model. Academy of Management Review, 3(1), 32-39. doi: 10.5465/AMR.1978.4296346
  • Kitchenham, B. (2004). Procedures for performing systematic reviews. Inglaterra: Keele University. Khunon, S., & Muangasame, K. (2013). The differences between local and international chain hotels in csr management: Empirical findings from a case study in Thailand. Asian Social Science, 9(5), 209-225. doi: 10.5539/ass.v9n5p209
  • Kucukusta, D., Mak, A., & Chan, X. (2013). Corporate social responsibility practices in four and five-star hotels: Perspectives from Hong Kong visitors. International Journal of Hospitality Management, 34, 19-30. doi: 10.1016/j.ijhm.2013.01.010
  • Lee, M. D. P. (2008). Review of the theories of corporate social responsibility: It’s evolutionary path and the road ahead. International Journal of Management Review, 10(1) 53-73. doi: 10.1111/j.1468-2370.2007.00226.x
  • Levy, S. E., & Park, S. Y. (2011). An Analysis of csr Activities in the Lodging Industry. Journal of Hospitality and Tourism Management, 18(1), 147-154. doi: 10.1375/jhtm.18.1.147
  • Lockett, A., Moon, J., & Visser, W. (2006). Corporate social responsibility in management research: focus, nature, salience and sources of influence. Journal of Management Studies, 43(1), 115-136. doi: 10.1111/j.1467-6486.2006.00585.x
  • Mackenzie, M., & Peters, M. (2012). Hospitality managers’ perception of corporate social responsibility: An explorative study. Asia Pacific Journal of Tourism Research, 19(1), 1-16. doi: 10.1080/10941665.2012.742915
  • Mahon J. F., & Grif?n J. J. (1999). Painting a portrait: A replay. Business and Society, 38(1), 126-133. doi: 10.1177/000765039903800106 Martos, M. (2011). La responsabilidad social corporativa en la gestión hotelera. Turismo y Sociedad, xxii, 169-184. Recuperado de http://
  • goo.gl/sFYwJ5
  • Martínez, P. y Rodríguez del Bosque, I. (2013). CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction. International Journal of Hospitality Management, 35, 89-99. doi: 10.1016/j.ijhm.2013.05.009
  • Martínez, P., Pérez, A. y Rodríguez del Bosque, I. (2013). Responsabilidad social corporativa: definición y práctica en el sector hotelero. El caso de Meliá Hotels. Revista de Responsabilidad Social de la Empresa, 13(5-1), 141-173. Recuperado de http://goo.gl/EMZ0aB
  • Mattera, M. y Moreno, A. (2012). Strategic implications of corporate social responsibility in hotel industry: A comparative research between nh Hotels and Meliá Hotels International. Higher Learning Research Communications, 2(4), 37-53. Recuperado de http://goo.gl/zcYlVv
  • McGehee, N. G., Wattanakamolchai, S., Perdue, R. R., & Calvert, E. O. (2009). Corporate social responsibility within the U. S. lodging industry: An exploratory study. Journal of Hospitality & Tourism Research, 33(3), 417-437. doi: 10.1177/1096348009338532
  • Melo, T., Cox Moura-Leite, R., & Carlton Padgett, R. (2012). Conceptualization of corporate social responsibility by the luxury hotels in Natal/rn, Brazil. Caderno Virtual de Turismo, 12(2), 152-166. Recuperado de http://www.redalyc.org/articulo.oa?id=115423641004
  • Nord, T. (2006). Corporate social responsibility in the hotel industry. A cross culture perspective. Stockholm: Center for Transdisciplinary Environmental Research – ctm, Stockholm University. Recuperado de http://goo.gl/wJ0PNU
  • Peña, D. y Serra, A. (2012). Responsabilidad social empresarial en el sector turístico. Estudio de caso en empresa de alojamiento de la ciudad de Santa Marta, Colombia. Estudios y Perspectivas en Turismo, 21(6), 1456-1480. Recuperado de http://www.redalyc.org/articulo.oa?id=180725030006
  • Perdomo, J. y Escobar, A. (2011). La investigación en rse. Una revisión desde el management. Cuadernos de Administración, 24(43), 193-219. Recuperado de http://www.redalyc.org/articulo.oa?id=20521435009
  • Pérez, A. (2011). Estudio de la imagen de responsabilidad social corporativa: formación e integración en el comportamiento del usuario de servicios financieros (Tesis doctoral), Universidad de Cantabria. Recuperada de http://goo.gl/S1wRGA
  • Rey-Maquieira, J., Aguiló, E., González, A., Ramos, V. y Razumoba, M. (2011). Responsabilidad social empresarial como una herramienta estratégica en las empresas de alojamiento. Palma de Mallorca: Centro de Investigación y Desarrollo para el Turismo – citur e ImageTourism Consultancy and Research.
  • Robledo, M. (2004). D3D: un enfoque integral de la dirección de empresas. Madrid: Ediciones Días de Santos.
  • Rodríguez-Antón, J., Alonso-Almeida, M. y Celemín- Pedroche, M. (2013). Responsabilidad social corporativa en las cadenas hoteleras españolas. Un estudio de casos. Revista de Responsabilidad Social de la Empresa, 13(5-1), 15-50. Recuperado de http://goo.gl/UchMn5
  • Sánchez-Fernández, M. D., Vargas Sánchez, A. y Remoaldo, P. (2014). Institutional context and hotel social responsibility. Kybernetes, 43(3-4), 413-426. doi: 10.1108/K-12-2013-0267
  • Sandve, A., & Øgaard, T. (2014). Exploring the interaction between perceived ethical. Tourism Management 42, 177-180. doi: 10.1016/j.tourman.2013.11.013
  • Scanlon, N. L. (2007). An analysis and assessment of environmental operating practices in hotel and resort properties. International Journal of Hospitality Management 26(3), 711-723. doi: 10.1016/j.ijhm.2006.07.003
  • Sepúlveda, J. D., Ordóñez, F. y Prada, C. (2014). Perfil de responsabilidad social empresarial del sector hotelero de la ciudad de Bucaramanga, Colombia. Estudios y Perspectivas en Turismo, 23(1), 23-39. Recuperado de http://www.redalyc.org/articulo.oa?id=180729920002
  • Shaw, B., & Post, F. R. (1993). A moral basis for corporate philanthropy. Journal of Business Ethics, 12(10), 745-751. Recuperado de http://goo.gl/3AC1X3
  • Squires, B. P. (1989). Biomedical review articles: What editors want from authors and peer reviewers. Canadian Medical Association Journal, 141(3), 195-197.
  • Steiner, G. A. (1972). Social policies for business. California Management Review, 15(2), 17-24.
  • Tepelus, C. M. (2008). Destination Unknown? The emergence of corporate social responsibility for sustainable development of tourism (Tesis doctoral). Lund University, Lund, Sweden.
  • Transnational Institute ? TNI. (2014). State of Power. Recuperado de http://www.tni.org/stateofpower2014
  • Trías, M. y García, M. A. (2014). Corporate social responsibility: A study of employee communication in the balearic premium hotels. Athens Journal of Tourism, 1(1), 21-33. Recuperado de http://www.atiner.gr/journals/tourism/2014-1-1-2-Vilar.pdf
  • Tsai W., Hsu, L., Chen, C., Lin, W., & Chen, S. (2010). An integrated approach for selecting corporate social responsibility programs and costs evaluation in the international tourist hotel. International Journal of Hospitality Management, 29(3), 385-396. doi: 10.1016/j.ijhm.2009.12.001
  • Tsai, W., Tsang, N., & Chen, S. (2012). Hotel employees’ perceptions on corporate social responsibility: The case of Hong Kong. International Journal of Hospitality Management, 31(4), 1143-1154. doi: 10.1016/j.ijhm.2012.02.002
  • United Nations Conference on Trade and Development (UNCTAD). (2013). Informe sobre las inversiones en el mundo. Panorama general. Las cadenas de valor mundiales: inversión y comercio para el desarrollo. Nueva York y Ginebra: UNCTAD.
  • Vaca, R. (2012). Responsabilidad social corporativa en las cadenas hoteleras españolas: factores determinantes de su nivel de desarrollo y consecuencias (Tesis doctoral). Universitat de Huelva, Huelva.
  • Vitali, S., Glattfelder, J. B., & Battiston, S. (2011). The Network of Global Corporate Control. PLoS one 6(10): e25995. doi: 10.1371/journal.pone.0025995
  • Walsh, J. P., Weber, K., & Margolis, J. D. (2003). Social issues and management: Our lost cause found. Journal of Management, 29(6), 859-881. Recuperado de http://goo.gl/RpypaB
  • World Travel & Tourism Council. (2014). Travel & Tourism. Economic Impact 2014. United States: WTTC. Recuperado de http://goo.gl/svaQFm