An approach to the implementation of neuromarketing techniques by European private TV broadcasters

  1. Verónica Crespo-Pereira 1
  2. Pilar García-Soidán 1
  3. Valentín-Alejandro Martínez-Fernández 2
  1. 1 Universidade de Vigo
    info

    Universidade de Vigo

    Vigo, España

    ROR https://ror.org/05rdf8595

  2. 2 Universidade da Coruña
    info

    Universidade da Coruña

    La Coruña, España

    ROR https://ror.org/01qckj285

Revista:
El profesional de la información

ISSN: 1386-6710 1699-2407

Ano de publicación: 2019

Título do exemplar: Comunicación organizacional / Organizational communication

Volume: 28

Número: 5

Tipo: Artigo

DOI: 10.3145/EPI.2019.SEP.04 DIALNET GOOGLE SCHOLAR lock_openAcceso aberto editor

Outras publicacións en: El profesional de la información

Resumo

Changes on media context urge companies to adopt alternative and innovative strategies for decision-making regarding audience’s habits and preferences. In this respect, the neuroscience methodology provides an appealing option to analyze consumers’ viewing experience. This paper aims to determine the impact of neuromarketing on TV channels for the latter purpose, through an in-depth review and a survey addressed to analyze the use of this methodology by European private broadcasters. The results achieved point to the potential of neuromarketing to improve efficacy of linear and non-linear TV commercial spaces, as well as to design television contents and to optimize the impact of social TV and multiscreen viewing.

Referencias bibliográficas

  • ARF (2016). Rebirth of a king: The premiere of Spike TV’s Tut. Audience measurement 2016. http://goo.gl/GyDqbZ
  • Aversano, Dan; Marsh, Pamelia; Shalhoub, Huda (2014). “Sync apps: leveraging the power of second screen apps for TV advertising”. In: ARF Experiential learning. RE: Think conference, pp. 2-8. https://www.researchgate.net/publication/269633341_Sync_apps_Leveraging_the_power_of_second_screen_apps_for_TV_advertising
  • Babu, S. Samuel; Vidyasagar, Thalluri-Prasanth (2012). “Neuromarketing: is Campbell in soup?”. The IUP journal of marketing management, v. 11, n. 2, pp. 76-100. http://www.iupindia.in/1205/Marketing%20Management/Neuromarketing.html
  • Bagozzi, Richard, P.; Gopinath, Mahesh; Nyer, Prashanth U. (1999). “The role of emotion in marketing”. Journal of the Academy of Marketing Science, v. 27, n. 2, pp. 184-206. https://doi.org/10.1177/0092070399272005
  • Bartelme, Tony (2012). “Meet Carl Marci: A doctor who wants to measure your emotions”. Physician executive, v. 38, n. 1, pp. 10-14. https://www.ncbi.nlm.nih.gov/pubmed/23885503
  • Bechara, Antoine; Damasio, Antonio R. (2004). “The somatic marker hypothesis: A neural theory of economic decision”. Games and economic behavior, v. 52, n. 2, pp. 336-372. https://doi.org/10.1016/j.geb.2004.06.010
  • Bell, Lynne; Vogt, Julia; Willemse, Cesco; Routledge, Tim; Butler, Laurie T.; Sakaki, Michiko (2018). “Beyond self-report: A review of physiological and neuroscientific methods to investigate consumer behavior”. Frontiers in psychology, v. 9, n. 1655. https://doi.org/10.3389/fpsyg.2018.01655
  • Bénilde, Marie (2016). “Des cerveaux disponibes”. Le magazine de l´homme moderne, March, 9. http://www.homme-moderne.org/societe/media/benilde/cerveaux/extraits1.html#note8
  • Bolls, Paul D.; Lang, Annie; Potter, Robert F. (2001). “The effects of message valence and listener arousal on attention, memory and facial muscular responses to radio advertisements”. Communication research, v. 28, n. 5, pp. 627-651. https://doi.org/10.1177/009365001028005003
  • Brain2Market (2016). Brain2Market. RTI Interactive Gruppo Mediaset. https://www.youtube.com/watch?v=dqtxokjxP68
  • Cablefax Staff (2011). “Greeks and geeks respond similarly to Spike TV’s GCA Awards”. Cablefax Staff, September 8. http://www.cablefax.com/programming/greeks-and-geeks-respond-similarly-to-spike-TV-39-s-gca-awards
  • Cohen, Claude (2005). “Claude Cohen, spécialiste en décervellage publicitaire”. La base Oncle Bernard, January 5. http://labaseob.free.fr/article.php3?id_article=20
  • Consumer 360 (2012). “CBS neuroscience case study: building a better, faster ad for your brain”. Consumer 360. News & insights, June 26. http://www.consumer360.com/cbs-neuroscience-case-study-building-a-better-faster-ad-for-your-brain
  • Crespo-Pereira, Verónica; Martínez-Fernández, Valentín-Alejandro; Campos-Freire, Francisco (2017). “La neurociencia para la innovación de contenidos en la televisión pública europea”. Comunicar, v. 25, n. 52, pp. 9-18. https://doi.org/10.3916/C52-2017-01
  • Crespo-Pereira, Verónica; Martínez-Fernández, Valentín-Alejandro; García-Soidán, Pilar (2016). “El profesional del neuromarketing en el sector audiovisual español”. El profesional de la información, v. 25, n. 2, pp. 209-2916. https://doi.org/10.3145/epi.2016.mar.07
  • Crunchbase (n.d.). Customers. https://www.crunchbase.com/organization/braingineers#/entity
  • Ellis, Rob; Greenbank, Martin (2015). “Watching the devices: Do we watch video differently on smaller screens?”. Warc. https://www.warc.com/content/paywall/article/esomar/watching_the_devices_do_we_watch_video_differently_on_smaller_screens/105556
  • Falk, Emily B.; Berkman, Elliot T.; Mann, Traci; Harrison, Brittany; Lieberman, Matthew D. (2010). “Predicting persuasion-induced behavior change from the brain”. The journal of neuroscience, v. 30, n. 25, pp. 8421-8424. https://doi.org/10.1523/JNEUROSCI.0063-10.2010
  • Fischer, Carl; Chin, Lisa; Klitzman, Robert (2010). “Defining neuromarketing: Practices and professional challenges”. Harvard review of psychiatry, v. 18, n. 4, pp. 230-237. https://doi.org/10.3109/10673229.2010.496623
  • Fugate, Douglas L. (2007). “Neuromarketing: A layman’s look at neuroscience and its potential application to marketing practice”. Journal of consumer marketing, v. 24, n. 7, pp. 385-394. https://doi.org/10.1108/07363760710834807
  • Fugate, Douglas L. (2008). “Marketing services more effectively with neuromarketing research: A look into the future”. Journal of services marketing, v. 22, n. 2, pp. 170-173. https://doi.org/10.1108/08876040810862903
  • Hakim, Adam; Levy, Dino J. (2019). “A gateway to consumers’ minds: Achievements, caveats, and prospects of electroencephalography-based prediction in neuromarketing”. Wiley interdisciplinary reviews. Cognitive science, v. 10, n. 2, e1485. https://doi.org/10.1002/wcs.1485
  • Haq, Amber (2007). “This is your brain on advertising”. Bloomberg, Oct 9. http://www.bloomberg.com/bw/stories/2007-10-08/this-is-your-brain-on-advertisingbusinessweek-business-news-stock-market-and-financial-advice
  • Harris, Joanne; Ciorciari, Joseph; Gountas, John (2018). “Consumer neuroscience for marketing researchers”. Journal of consumer behavior, v. 17, n. 3. https://doi.org/10.1002/cb.1710
  • Innerscope Research (2014). Welcome to integrated consumer neuroscience. Understanding consumers more completely than ever before. Innerscope Research. https://www.scribd.com/document/211245362/Integrated-Consumer-Neuroscience-Innerscope-s-2014-Guide
  • Innerscope Resarch (2015). Innerscope research study shows TV and digital pre-roll significantly stronger platforms for video advertising than Facebook. Innerscope Research.
  • Lang, Annie; Potter, Deborah; Grabe, Maria-Elizabeth (2003). “Making news memorable: Applying theory to the production of local television news”. Journal of broadcasting & electronic media, v. 47, n. 1, pp. 113-123. https://doi.org/10.1207/s15506878jobem4701_7
  • Lang, Annie; Zhou, Shuhua; Schwartz, Nancy; Bolls, Paul; Potter, Robert (2010). “The effects of edits on arousal, attention and memory for television messages: When an edit can be too much?”. Journal of broadcasting & electronic media, v. 44, n. 1, pp. 94-109. https://goo.gl/RBGkFS https://doi.org/10.1207/s15506878jobem4401_7
  • Marktforshung (n.d.). Marktforschung mit neuromarketing. http://www.marktforschung-mit-neuromarketing.de/seite-31.html
  • Neurosense (n.d.). Clients. https://www.neurosense.com/2019/09/08/the-science-behind-implicit-reaction-speed-irs-testing
  • Nielsen (2011). “Nielsen acquieres Neurofocus”. Nielsen, May 26. http://www.nielsen.com/us/en/press-room/2011/nielsen-acquires-neurofocus.html
  • Nielsen (2015). “Nielsen creates the world’s largest consumer neuroscience organization with acquisition of Innerscope Research”. Nielsen, May 29. http://sites.nielsen.com/newscenter/nielsen-creates-the-worlds-largest-consumer-neuroscience-organization-with-acquisition-of-innerscope-research
  • Nielsen (2016). How market research contributed to understanding the impact of shared news content on consumers. http://researchchoices.org/content/public/w5G/leveraging-the-power-of-social-media
  • Oakes, Omar (2016). “Channel 4 launches TV and advertising research PhD with Durham University”. Campaign, July 19. http://www.mediapost.com/publications/article/280579/channel-4-launches-a-phd-in-TV-advertising-neurosc.html
  • Penenberg, Adam L. (2011). “Neurofocus uses neurmarketing to hack your brain”. Fast company, August 8. https://www.fastcompany.com/1769238/neurofocus-uses-neuromarketing-hack-your-brain
  • Pop, Nicolae Al; Dabija, Dan-Cristian; Iorga, Ana-Maria (2014). “Ethical responsibility of neuromarketing companies in harnessing the market research. A global exploratory ap- proach”. Amfiteatru economic, v. 16, n. 35, pp. 26-40. http://www.amfiteatrueconomic.ro/temp/Article_1249.pdf
  • Pratesi, Carlo-Alberto; Mattiacci, Alberto (2015). “Social media marketing”. Spaghetti marketing, December. http://goo.gl/ckAuFB
  • Pynta, Peter; Seixas, Shaun A. S.; Nield, Geoffrey E.; Hier, James; Millward, Emilia; Silberstein, Richard B. (2014). “The power of social television: Can social media build viewer engagement?”. Advertising research, v. 54, n. 1, pp. 1-15. https://doi.org/10.2501/JAR-54-1-071-080
  • Santos, Rene; Oliveira, Jorge; Rocha, Jessica; Giraldi, Janaina (2015). “Eye tracking in neuromarketing: A research agenda for marketing studies”. International journal of psychological studies, v. 7, n. 1, pp. 32-42. https://doi.org/10.5539/ijps.v7n1p32
  • Seixas, Shaun A.; Nield, Geoffrey E.; Pynta, Peter; Silberstein, Richard B. (2015). “The neuroscience of social television”. En: Hajli, Nick. Handbook of research on integrating social media into strategic marketing. Newcastle: IGI Global, pp. 153-166. ISBN: 978 1 466683532 https://doi.org/10.4018/978-1-4666-8353-2.ch010
  • Sensum (2016). “Football legend Ian Wright works with Sensum to rate the success of 4K TVS”. Sensum, February 9. https://sensum.co/blog/football-legend-ian-wright-works-with-sensum-to-rate-the-success-of-4k-tvs
  • Siefert, Caleb; Gallent, Janet; Jacobs, Devra; Levine, Brian; Stipp, Horst; Marci, Carl (2008). “Biometric and eye-tracking insights into the efficiency of information processing of television advertising during fast-forward viewing”. International journal of advertising, v. 27, n. 3, pp. 425-446. https://doi.org/10.2501/S0265048708080050
  • Singer, Natasha (2010). “Making ads that whisper to the brain”. The New York Times, November 13. http://www.nytimes.com/2010/11/14/business/14stream.html
  • Snptv (2003). Etude Snptv/Impact mémoire: Mémoire et publicité TV. https://www.snpTV.org/newsletters/etude-snpTV-impact-memoire-memoire-et-publicite-TV
  • Snptv (2005). Communiqué Snptv/IM!: Mémoire et publicité TV. https://www.snpTV.org/newsletters/communique-snpTV-im-memoire-et-publicite-TV
  • Steele, Audrey; Jacobs, Devra; Siefert, Caleb; Rule, Randall; Levine, Brian; Marci, Carl D. (2013). “Leveraging synergy and emotion in a multi-platform world”. Journal of advertising research, pp. 417-430. https://doi.org/10.2501/JAR-53-4-417-430
  • Swant, Marty (2016). “Time Warner and Nielsen will study how virtual reality affects the subconscious”. Adweek, April 5. http://www.adweek.com/digital/time-warner-and-nielsen-will-study-how-virtual-reality-affects-subconscious-170614
  • Synetiq (n.d.). Synetiq. https://synetiq.net
  • TF1 Publicité (2015). “Campus TF1 Efficacité 2011”. TF1 Publicité. http://www.tf1pub.fr/showroom/campus/campus-tf1-efficacite-2011
  • Thinkbox (2015). “Product placement research”. Thinkbox, November 14. https://www.thinkbox.TV/How-to-use-TV/Sponsorship-and-content/Product-placement/Product-Placement-research
  • Treleaven-Hassard, Shiree; Gold, Joshua; Bellman, Steven; Schweda, Anika; Ciorciari, Joseph; Critchley, Christine; Varan, Duane (2010). “Using the P3a to gauge automatic attention to interactive television advertising”. Journal of economic psychology, v. 31, n. 5, pp. 777-784. https://doi.org/10.1016/j.joep.2010.03.007
  • Treutler, Theresa; Levine, Brian (2010). Multi-platform messaging. The medium matters. Television Bureau of Canada, Innerscope Research. https://www.warc.com/content/paywall/article/MultiPlatform_Messaging_The_Medium_Matters/92350
  • Treutler, Theresa; Levine, Brian; Marci, Carl D. (2010). “Bio-metrics and multi-platform messaging: The medium matters”. Journal of advertising research, v. 50, n. 3, pp. 243-249. https://doi.org/10.2501/S0021849910091415
  • Vecchiato, Giovanni; Astolfi, Laura; De-Vico-Fallani; Toppi, Jlenia; Aloise, Fabio; Bez, Francesco; Wei, Daming; Kong, Wanzeng; Dai, Jounging; Cincotti, Febo; Mattia, Donatella; Babiloni, Fabio (2011). “On the use of EEF or MEG brain imaging tools in neuromarketing research”. Computational intelligente and neuroscience, v. 2011, art. 643489. https://doi.org/10.1155/2011/643489
  • Warc (2015). Warc trends toolkit 2015. Six major marketing trends for the year ahead. https://www.warc.com/Content/80b65087-b2bf-40e8-abe6-78c26ed77e49
  • Warc (2016). “Turner scores with neuroscience”. Warc, April 4. https://goo.gl/eeeENq
  • Warc (2017). “Viacom taps power of neuroscience”. Warc, February 21. https://www.warc.com/NewsAndOpinion/news/Viacom_taps_power_of_neuroscience/79442a74-d589-4b20-8d87-964dc99d8abb
  • Woltman-Elpers, Josephine L. C. M. (2003). Consumers’ moment-to-moment processing of television commercials. Groningen: University of Groningen. ISBN: 9053350209 http://www.rug.nl/research/portal/files/3002327/thesis.pdf
  • Zurawicki, Leon (2010). Neuromarketing. Exploring the brain of the consumer. Boston: Springer. ISBN: 978 3 540778288