"Q de calidad turística"barreras a la implantación y certificación

  1. Álvarez García, José 1
  2. Fraiz Brea, José Antonio 1
  3. del Río Rama, María de la Cruz 1
  1. 1 Universidade de Vigo
    info

    Universidade de Vigo

    Vigo, España

    ROR https://ror.org/05rdf8595

Revista:
Cuadernos de turismo

ISSN: 1139-7861

Any de publicació: 2013

Número: 32

Pàgines: 11-35

Tipus: Article

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Altres publicacions en: Cuadernos de turismo

Resum

El objetivo de este artículo es analizar las barreras que han encontrado las empresas del sector de alojamiento turístico en su proceso de implementación y certificación de un Sistema de Gestión de la Calidad. La metodología empleada consiste en un análisis en profundidad de las mismas (Análisis Factorial y Clúster). Los resultados obtenidos ponen de manifiesto que las barreras más importantes a las que se han enfrentado las empresas fueron principalmente la falta de tiempo para dedicar a las tareas de calidad, la resistencia al cambio y a asumir nuevas responsabilidades por los empleados.

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