"Q de calidad turística"barreras a la implantación y certificación

  1. Álvarez García, José 1
  2. Fraiz Brea, José Antonio 1
  3. del Río Rama, María de la Cruz 1
  1. 1 Universidade de Vigo
    info

    Universidade de Vigo

    Vigo, España

    ROR https://ror.org/05rdf8595

Journal:
Cuadernos de turismo

ISSN: 1139-7861

Year of publication: 2013

Issue: 32

Pages: 11-35

Type: Article

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More publications in: Cuadernos de turismo

Abstract

The aim of this paper is to analyze the barriers that have found the tourism industry in the process of implementation and certification of a Quality Management System. The methodology consists on depth analysis of them (Factor and Cluster Analysis). The results show that the most important barriers that have faced the companies were mainly lack of time to devote to the tasks of quality, resistance to change and new responsibilities on the part of employees.

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