An application of SERVQUAL model in termas of chaves
- De La Cruz Del Río Rama, M.
- García, J.Á.
- Rueda-Armengot, C.
- Pérez, J.L.C.
Book:
Action-Based Quality Management: Strategy and Tools for Continuous Improvement
ISBN: 9783319064529
Year of publication: 2014
Pages: 27-41
Type: Book chapter