An application of SERVQUAL model in termas of chaves
- De La Cruz Del Río Rama, M.
- García, J.Á.
- Rueda-Armengot, C.
- Pérez, J.L.C.
Liburua:
Action-Based Quality Management: Strategy and Tools for Continuous Improvement
ISBN: 9783319064529
Argitalpen urtea: 2014
Orrialdeak: 27-41
Mota: Liburuko kapitulua