The impact of perceived justice on satisfaction and behavioral intentions in service encounters – a comparison and validation study

  1. Carrillo, I.M.
  2. Svensson, G.
  3. Neira, M.C.O.
Revista:
International Journal of Quality and Service Sciences

ISSN: 1756-6703,  1756-669X

Ano de publicación: 2019

Volume: 11

Número: 3

Páxinas: 378-394

Tipo: Artigo

DOI: 10.1108/IJQSS-12-2017-0115 GOOGLE SCHOLAR
Fonte de datos: Scopus