La satisfacción de las personas mediadas con el procedimiento de mediación intrajudicial
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Universidade de Vigo
info
ISSN: 2340-9754
Ano de publicación: 2021
Volume: 14
Número: 2
Páxinas: 24-33
Tipo: Artigo
Outras publicacións en: Revista de mediación
Resumo
The aim of this paper is to know whether the defendants who have participated in family mediation are satisfied with the treatment and assistance received; the opinion they have about the results of the mediation process they participated in; and their attitude towards mediation. In the study, 109 people (60 women and 49 men) participated, coming from the family mediation service of the Family Courts of Vigo, with ages between 22 and 73 years, the average age being 38.83 years (SD = 8.572). 81.5% had underage children, 3.7% adult children and 14.8% underage children and children above the age of majority. Measuring the satisfaction of the users of family mediation services is considered a key tool to guarantee the quality and efficiency of mediation.