New aspects of research to assess and manage critical incidents in service encounters: Teleological actions, interactive interface and perceptual gaps

  1. Padin, C.
  2. Svensson, G.
  3. Otero-Neira, C.
  4. Høgevold, N.
Zeitschrift:
International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Datum der Publikation: 2015

Ausgabe: 27

Nummer: 1

Seiten: 27-51

Art: Artikel

DOI: 10.1108/IJCHM-05-2013-0205 GOOGLE SCHOLAR
Datenquelle: Scopus