New aspects of research to assess and manage critical incidents in service encounters: Teleological actions, interactive interface and perceptual gaps

  1. Padin, C.
  2. Svensson, G.
  3. Otero-Neira, C.
  4. Høgevold, N.
Journal:
International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Year of publication: 2015

Volume: 27

Issue: 1

Pages: 27-51

Type: Article

DOI: 10.1108/IJCHM-05-2013-0205 GOOGLE SCHOLAR
Data source: Scopus