New aspects of research to assess and manage critical incidents in service encounters: Teleological actions, interactive interface and perceptual gaps
- Padin, C.
- Svensson, G.
- Otero-Neira, C.
- Høgevold, N.
ISSN: 0959-6119
Année de publication: 2015
Volumen: 27
Número: 1
Pages: 27-51
Type: Article