Balancing learning and adaptive curves in service encounters to manage critical incidents

  1. Svensson, G.
  2. Padin, C.
Journal:
Scandinavian Journal of Hospitality and Tourism

ISSN: 1502-2269,  1502-2250

Year of publication: 2017

Volume: 17

Issue: 2

Pages: 160-176

Type: Article

DOI: 10.1080/15022250.2015.1132178 GOOGLE SCHOLAR
Data source: Scopus