Understanding negative emotions in services through teleological actions

  1. Padin, C.
  2. Svensson, G.
Journal:
International Journal of Quality and Service Sciences

ISSN: 1756-6703,  1756-669X

Year of publication: 2017

Volume: 9

Issue: 1

Pages: 67-84

Type: Article

DOI: 10.1108/IJQSS-03-2016-0018 GOOGLE SCHOLAR
Data source: Scopus