Understanding negative emotions in services through teleological actions

  1. Padin, C.
  2. Svensson, G.
Aldizkaria:
International Journal of Quality and Service Sciences

ISSN: 1756-6703 1756-669X

Argitalpen urtea: 2017

Alea: 9

Zenbakia: 1

Orrialdeak: 67-84

Mota: Artikulua

DOI: 10.1108/IJQSS-03-2016-0018 GOOGLE SCHOLAR