Balancing reactions and actions between service receivers and service providers to resolve service failures

  1. Carrillo, I.M.
  2. Svensson, G.
  3. Otero-Neira, C.
Revista:
International Journal of Business Excellence

ISSN: 1756-0055,  1756-0047

Any de publicació: 2022

Volum: 26

Número: 1

Pàgines: 20-41

Tipus: Article

DOI: 10.1504/IJBEX.2022.121604 GOOGLE SCHOLAR
Font de les dades: Scopus