Balancing reactions and actions between service receivers and service providers to resolve service failures

  1. Carrillo, I.M.
  2. Svensson, G.
  3. Otero-Neira, C.
Zeitschrift:
International Journal of Business Excellence

ISSN: 1756-0055,  1756-0047

Datum der Publikation: 2022

Ausgabe: 26

Nummer: 1

Seiten: 20-41

Art: Artikel

DOI: 10.1504/IJBEX.2022.121604 GOOGLE SCHOLAR
Datenquelle: Scopus