Publicacións en colaboración con investigadores/as de Universidad de Colima (4)

2022

  1. Balancing reactions and actions between service receivers and service providers to resolve service failures

    International Journal of Business Excellence, Vol. 26, Núm. 1, pp. 20-41

2019

  1. The impact of perceived justice on satisfaction and behavioral intentions in service encounters – a comparison and validation study

    International Journal of Quality and Service Sciences, Vol. 11, Núm. 3, pp. 378-394

2016

  1. Negative emotions in Mexican, Puerto Rican and Spanish hospitals: A multinational assessment of service settings

    International Journal of Quality and Service Sciences, Vol. 8, Núm. 1, pp. 17-37

2014

  1. An international and comparative study of perceived justice in mexican, puerto rican and spanish hospitals

    International Journal of Pharmaceutical and Healthcare Marketing, Vol. 8, Núm. 3, pp. 248-264