Balancing reactions and actions between service receivers and service providers to resolve service failures

  1. Carrillo, I.M.
  2. Svensson, G.
  3. Otero-Neira, C.
Revista:
International Journal of Business Excellence

ISSN: 1756-0055,  1756-0047

Ano de publicación: 2022

Volume: 26

Número: 1

Páxinas: 20-41

Tipo: Artigo

DOI: 10.1504/IJBEX.2022.121604 GOOGLE SCHOLAR
Fonte de datos: Scopus